Customer Service Assistant

5G-Starlink Pte.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global logistics company in Singapore is looking for a Customer Service Assistant to manage order fulfilment processes and communicate with operation teams, forwarders, and vendors. The successful candidate will perform various responsibilities, including order processing, delivery management, and continuous improvement initiatives. Ideal candidates will have 1-2 years of experience in the logistics industry, be independent, and work well in teams. This role offers opportunities for growth and a supportive working environment.

Qualifications

• Prefer working experience as Customer Service in Logistic industry for 1-2 years.
• Ability to work independently and in a team.

Responsibilities

• Perform order processing operations in compliance with principles.
• Manage delivery lapses and prepare reports for customers.
• Identify and elevate risk factors impacting efficiency.

Skills

Customer Service

Independent

Teamwork

Tools

WMS

SAP

Job description

About the job Customer Service Assistant

Company DescriptionAbout Toll: Global LogisticsAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

Grow your career with Global Logistics, as we expand our operations across Asia. With a passion for progress, we’re playing our part in a vital industry that keeps global communities doing, moving and growing. We’re driven to be the best logistics partner for our customers. Our positivity and teamwork is recognised when we go above and beyond to share our knowledge, improve how we work and solve complex problems. While every day brings a different challenge, we adapt with the autonomy to make fast decisions. Experience a caring and collaborative culture, where there is respect for our diverse backgrounds, skills, ideas and flexibility for our wellbeing. Progress your career through training, on-the-job learning and mobility, all in a safe, stable and secure working environment.

Job DescriptionThe RoleThis role is responsible for providing assistance in order fulfilment processes. He/she is also responsible to communicate with operation teams, forwarders and vendors and see orders to completion.

ResponsibilitiesCargo / Material Handling & Delivery Operations

• Perform order processing operations in compliance to rating principles as well as operator variations
• Perform documentation for order processing activities
• Perform stock transfer / system transaction in WMS
• Monitor cargo handling schedules to ensure timelines are complied with
• Perform system receipt of cargo
• Validate documentation and elevate non-conformities
• Identify operational shortfall and escal

Customer Service

• Manage appropriate mitigating actions / plans to manage lapses in delivery of logistics services
• Prepare reports for customers and operations
• Perform billing process

Business Continuous Improvement

• Perform continuous improvement activities
• Propose practical performance improvement solutions

Business Administration

• Communicate requirements and activities to stakeholders
• Work with allocated resources to ensure service delivery
• Identify and elevate risk factors that impact efficiency
• Operate systems, technology and electronic tools deployed (e.g. WMS, SAP & etc.)

Qualifications

• Prefer working experience as Customer Service in Logistic industry for 1-2 years
• Independent and teamwork

Additional InformationBe ConnectedWith a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great its what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

If this sounds like the opportunity you are looking for, apply now or for more information contact [e-mail] or [phone]

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.