Customer Service Assistant

TOLL LOGISTICS (ASIA) LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service Assistant to support account management and customer transactions. The role involves developing professional relationships, providing technical support, and resolving customer queries and issues. Candidates should possess prior experience in an operational role and may benefit from vocational or technical training. This position offers a dynamic work environment while following established procedures in customer service.

Qualifications

• Prior experience in an operational process or customer service role is required.
• Vocational or technical training may be advantageous.

Responsibilities

• Develop effective customer relationships.
• Support account management and transaction processing.
• Provide technical support for customer transactions.
• Liaise with stakeholders to meet service standards.
• Resolve customer queries and issues.

Job description

Job Description

Toll is looking for a Customer Service Assistant to join our team in Singapore!

Key Responsibilities

Develop and maintain effective and professional customer relationships.

• Support account management and transaction processing.
• Provide product and technical support as it relates to customer transactions, customer feedback and other requests.
• Liaise with internal and external customer/stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
• Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.

Additional Information

This is an operational / support role which requires prior experience of an operational process. It follows established operating procedures to complete routine to semi-routine tasks. Instructions are required on new assignments. Some prior experience and / or vocational or technical training is required.