Customer Service Assistant

THE URBAN CLINIC PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading aesthetic clinic in Singapore is seeking a detail-oriented individual to handle patient registration and provide administrative support. The ideal candidate must possess excellent organizational skills, customer service abilities, and a proficiency in IT systems. Join us in delivering quality care to our patients in a dynamic environment.

Qualifications

• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems.
• Pleasant personality with a strong sense of responsibility.

Responsibilities

• Handle registration for patients.
• Provide accurate information on patient's enquiries.
• Update and schedule customer appointments.

Skills

Attention to detail

Customer service skills

Organizational abilities

Interpersonal skills

IT proficiency

Job description

We are a leading Aesthetic Clinic, we are looking for like-minded individuals with the compassion, dedication and commitment to join us in delivering quality care to our patients. The ideal candidate is detail-oriented, attentive and has a genuine service mindset to provide care from the heart.

Responsibilities

• Handle registration for patients.
• Provide accurate information on patient’s enquiries.
• Handling Customers data base, updating and scheduling customers appointment.
• Handles booking of appointments, sending appointment reminders via WhatsApp, AI chatbot.
• Provide general administrative support , whenever required.

Requirements

• Professional demeanor and ability to work within designated areas.
• Willingness to adapt and participate in job rotation.
• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.
• Good interpersonal and customer service skills
• Ability to multitask and prioritize tasks effectively.