Customer Service Assistant

FUJIFILM ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading technology company in Singapore seeks a Customer Service Assistant/Associate to deliver exceptional service in a fast-paced retail environment. Responsibilities include assisting customers in-store and remotely, maintaining store operations, and handling product returns. Applicants should possess retail experience and effective communication skills, with a commitment to work weekends.

Qualifications

• Retail experience is preferred.
• Must be able to stand for long hours at the retail front.
• Must be committed to work on weekends.

Responsibilities

• Provide in-person customer service and support.
• Handle remote customer service through phone, email, or text.
• Assist customers with product returns and corporate redemptions.

Skills

Customer-oriented

Effective communication

Basic Microsoft Office skills

Camera knowledge

Job description

JOB SCOPE

The Customer Service Assistant/Associate ("CSA"), Retail, is responsible for delivering service and operations excellence. He/she also engages in innovation and productivity initiatives for the store. He/she handles customers’ enquiries (in-store, by email or phone) to drive customer experience across channels.

He/She operates in a fast-paced, diverse, and customer-centric store environment. As the first point-of-contact in the store, he/she serves as the ambassador of the organisation. Activities include:

JOB DUTIES & RESPONSIBILITIES

• In-person customer service, such as in-store greetings, customer service desk operations, attending to walk-in product returns.
• Remote/virtual customer service via phone, email or text.
• Providing pre- and post-sales support, including assisting customers with redemption, as well as supporting corporate redemptions.
• Maintain overall store operations.
• Any ad-hoc assignments assigned by the superior within reason.

REQUIREMENTS

1. Retail experience is preferred.
2. Customer-oriented and able to communicate effectively.
3. Basic Microsoft Office skills and camera knowledge are required.
4. Must be able to stand for long hours at the retail front and must be committed to work on the weekends.