Customer Service Assistant

TOLL LOGISTICS (ASIA) LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service Assistant to support effective customer relationships, transaction processing, and provide product and technical support. This operational role requires some prior experience and technical training, focusing on routine tasks while adhering to established procedures. Candidates must be effective in handling customer queries and ensuring service standards are met.

Qualifications

• Prior experience in an operational process.
• Vocational or technical training is required.

Responsibilities

• Develop and maintain effective customer relationships.
• Support account management and transaction processing.
• Provide product and technical support for customer transactions.
• Liaise with customers to ensure service standards are met.
• Resolve customer queries and issues as per agreements.

Job description

Job Description

Toll is looking for a Customer Service Assistant to join our team in Singapore!

Key Responsibilities

• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support as it relates to customer transactions, customer feedback and other requests.
• Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
• Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.

Additional Information

This is an operational / support role which requires prior experience of an operational process.

It follows established operating procedures to complete routine to semi-routine tasks.

Instructions are required on new assignments.

Some prior experience and / or vocational or technical training is required.