Customer Service Assistant

BATAM FAST FERRY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading ferry service company in Singapore is seeking dedicated customer service representatives. You will provide essential services to passengers, including ticket sales and check-in assistance, ensuring a smooth travel experience. Candidates should have 'N' or 'O' Levels, possess PC knowledge, and be committed to flexible scheduling including weekends and public holidays.

Qualifications

• Customer service experience required.
• Flexibility to work throughout weekends and public holidays is necessary.
• Basic computing skills essential.

Responsibilities

• Provide front-line customer service.
• Assist passengers with ticket purchases and travel documents.
• Check-in passengers and issue boarding passes.

Skills

Customer service orientation

PC knowledge

Education

'N' or 'O' Levels

Job description

Job Description

• Provide front-line customer service
• Sale of tickets and any other relevant products / services at counter
• Ensure that passengers have the necessary and valid travel documents, passports and tickets
• Assist passengers in checking-in at counter and issue boarding pass
• Attend to enquiries over the counter and via phone
• Assisting passengers who require special assistance

Requirements

• ‘N’ or ‘O’ Levels with PC knowledge
• Able to commit morning / afternoon shifts
• Able to commit weekends and public holidays
• Customer service oriented