Customer Service Analyst (Must be Good with VLOOKUP and Pivot Table)

Align Recruitment; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Analyst in Singapore. The ideal candidate should have proficiency in MS Excel (VLOOKUP and Pivot Table) and strong communication skills. Responsibilities include managing customer accounts, addressing inquiries, and coordinating with internal teams. Interested candidates may send their resume for more information.

Benefits

18 Days leave

Transport provided at Tampines and Bedok

Qualifications

• Candidates without relevant experience are welcome to apply.
• Must indicate proficiency in MS Excel (VLOOKUP and Pivot Table) in the resume.
• Ability to handle customer enquiries and feedback professionally.

Responsibilities

• Manage assigned customer accounts and support the sales team.
• Serve as the primary point of contact for customers.
• Coordinate with internal teams and vendors to handle claims.
• Resolve customer and carrier issues professionally.
• Maintain accurate records in the CRM system.

Skills

MS Excel (VLOOKUP and Pivot Table)

Strong communication skills

Interpersonal skills

Detail-oriented

Education

Degree or Diploma in any discipline

Job description

Customer Service Analyst (Must be Good with VLOOKUP and Pivot Table)

Our client, a well-established e-commerce solutions firm, is seeking a Customer Service Officer to join their expanding team

Working Day: Mon - Fri

Working Location: Alps (Transport Provided at Tampines and Bedok)

Salary: Up to $3500

Leave: 18 Days

Perm Job

Job Scope

Manage assigned customer accounts, supporting the sales team in maintaining strong client relationships and meeting service demands.

Serve as the primary point of contact for customers, addressing enquiries, requirements, feedback, and complaints to ensure excellent service delivery.

Coordinate with internal teams and vendors to handle claims, follow up on issues, and provide timely updates to customers.

Resolve customer and carrier issues professionally, and escape complex matters to appropriate stakeholders when needed.

Maintain accurate records in the CRM system and generate regular performance reports and data summaries.

Collaborate closely with carriers and internal teams to monitor daily operations, ensuring smooth service delivery and achievement of KPIs.

Requirement

Degree or Diploma in any discipline – Candidates without relevant experience are welcome to apply.

Candidate must be well verse with using MS Excel (VLOOKUP and Pivot Table) - Do indicate in Resume

Strong communication and interpersonal skills, with the ability to handle customer enquiries and feedback professionally.

Detail-oriented and organized, able to manage multiple customer accounts and follow up effectively on service matters.

Interested candidate may send your resume to evan"at"alignrecruitment.com.sg for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.