Customer Service Analyst, Call Centre - Shift (12 month contract)

EVO OUTSOURCING SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading outsourcing solutions company in Singapore is seeking candidates for a customer service role. Responsibilities include managing enquiries, updating CRM records, and ensuring timely follow-ups. The ideal applicant is meticulous, possesses good communication skills, and is able to work in shifts, including weekends and public holidays. This position offers an opportunity to work in a dynamic environment.

Qualifications

• Preferably ‘A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Meticulous and detail-oriented.
• High level of integrity, takes accountability of work and good attitude.
• Able to work in shifts, weekend and public holiday support.

Responsibilities

• Attend to enquiries and requests from phone calls/emails promptly.
• Update customer interaction information in the CRM system.
• Ensure effective and timely follow-up with customers.
• Alert management of issues that require escalation.
• Prepare requests including policy summary and beneficiary information.
• Work closely with stakeholders on service request requirements.
• Deliver service requests within service standards.
• Undertake projects or other responsibilities as assigned.

Skills

Interpersonal skills

Communication skills

Attention to detail

Accountability

Teamwork

Education

‘A’ Levels or Diploma

Job description

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Skills / Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Meticulous and detail‑oriented.
• High level of integrity, takes accountability of work and good attitude. Works well independently as well as in a team.
• Able to work in shifts, weekend and public holiday support.