Customer Service Ambassadors - Transit Tours @ Changi Airport [Shift & Renewable Contract] — Pe[...]

Woopa Travels; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading travel agency in Singapore is seeking a dedicated individual to manage transit tours. Key responsibilities include handling bookings, maintaining service booths, and escorting passengers. The ideal candidate should be organized, possess strong communication skills, and be willing to work flexible hours, including holidays and weekends. Growth opportunities are available in this evolving industry.

Qualifications

• Ability to work under pressure and meet deadlines.
• Fluency in English both verbal and written.
• Willingness to work in a fast-paced environment and learn continuously.

Responsibilities

• Managing bookings, registrations, waitlists, and inquiries for transit tours.
• Maintaining customer service booths at transit terminals.
• Ensuring the security and proper maintenance of booth equipment.
• Escorting passengers to meeting points and coordinating with tour guides.
• Handling customer feedback and complaints professionally.

Skills

Excellent verbal and interpersonal skills

Strong organizational and multitasking skills

Proficiency in MS Office and tour management software

Education

Studied Tourism, Hospitality Management, Business Administration

Job description

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore. If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!

Job Description

• Managing bookings, registrations, waitlists, and inquiries for transit tours.
• Maintaining customer service booths at transit terminals, ensuring cleanliness and functionality.
• Ensuring the security and proper maintenance of booth equipment.
• Escorting passengers to meeting points and coordinating with tour guides.
• Handling customer feedback and complaints professionally.
• Compiling daily reports for project managers and supervisors.
• Attending required training sessions and keeping up to date with new information.
• Performing other ad-hoc duties as assigned

Job Requirements

• Studied Tourism, Hospitality Management, Business Administration, or related field.
• Excellent verbal and interpersonal skills
• Strong organizational and multitasking skills.
• Willingness to work in a fast-paced environment and learn continuously.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English both verbal and written.
• Able to work on public holidays and weekends.
• Shift timing: 8am - 6pm including lunch break