Customer Service Ambassador

67 Pall Mall Singapore Ltd.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading hospitality establishment in Singapore is seeking a Customer Service Ambassador to welcome guests and ensure a satisfying experience. The role involves handling reservations, communicating effectively, and maintaining a friendly environment. Suitable candidates should have excellent customer service and communication skills, along with reliability and a smart appearance.

Qualifications

• Good customer service skills, honesty, and reliability.
• Previous experience in a customer service role.
• Polite and helpful manner.
• Smart personal appearance.
• Well organized and responsible.
• Ability to work alone and in a team.
• Calmness during busy times.

Responsibilities

• Greet and welcome guests and Members appropriately.
• Make reservations using the booking system.
• Guide guests to their table.
• Liaise between diners and staff for satisfactory service.
• Complete daily reports and minor cleaning duties.

Skills

Customer service skills

Communication

Reliability

Organizational skills

Job description

Overview

The 67 Pall Mall Customer Service Ambassador will greet and welcome guests and Members appropriately, guiding them correctly to their desired destination.

Key areas of responsibility

• Understanding of the booking system to confidently make reservations for the Members.
• Confident communication via phone, email, or in person.
• Polite and friendly greeting of incoming guests.
• Showing the guests to their table once it is ready, seat them.
• Ability to liaise between the diners and other members of the staff to ensure the customer receives satisfying service.
• Drawing up booking schedule sheets
• Completing daily reports
• Minor cleaning duties of the reception area.

Requirements

• Good customer service skills, honesty, and reliability.
• Previous experience of working with the public, particularly in a customer service role.
• Have a polite and helpful manner.
• Have a smart personal appearance.
• Be well organized.
• Be reliable and responsible.
• Use initiative for recognizing when additional tasks need to be done.
• Can work well alone and in a team.
• Can deal with busy times calmly and professionally.
  (We regret that only shortlisted candidates will be notified.)