Customer Service Agent

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading staffing agency in Singapore is looking for a Customer Service Representative to handle walk-in inquiries, phone calls, and emails. The candidate will need to provide clerical support, address customer inquiries, and assist with various projects. Ideal applicants should have customer service experience, strong communication skills, and proficiency in Microsoft Office. This role requires being detail-oriented and able to manage multiple tasks effectively.

Qualifications

• Relevant experience in customer service preferred.
• Strong communication and phone skills required.
• Ability to thrive under pressure and manage multiple tasks.

Responsibilities

• Respond to walk-in inquiries, phone calls, and emails.
• Address customer inquiries and provide assistance.
• Provide clerical and administrative support to management.

Skills

Communication skills

Customer service experience

Organization skills

Ability to manage multiple tasks

Tools

Microsoft Office

Computer skills

Job description

Responsibilities

• Respond to walk‑in inquiries, inbound phone calls, and emails.

• Effectively address customer inquiries and provide assistance.

• Provide clerical and administrative support to the management office as necessary.

• Participate in related events and activities.

• Assist with ad‑hoc projects as required by management.

Requirements

• Relevant previous experience in customer service preferred.

• Strong communication and phone skills to communicate with customers.

• Ability to thrive under pressure and manage multiple tasks.

• Well‑organized and detail‑oriented.

• Proficiency in Microsoft Office and good computer skills.

• A strong willingness to learn and adapt.