Customer Service Agent (Airline)

AlwaysHired; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent recruitment agency is seeking Passenger Service Officers to deliver exceptional service at Changi Airport. Ideal candidates will exhibit strong customer service skills and an ability to handle unique passenger needs. This role offers up to $3,300 monthly compensation, plus a $5,000 joining bonus. Successful applicants will receive training and opportunities for career growth in the aviation industry.

Benefits

Up to $3,300 Monthly

$5,000 Joining Bonus

Training Provided

Career Growth Opportunities

Qualifications

• Passionate and customer-focused individuals are desired.
• Ability to manage unique passenger needs with discretion.
• Experience in a hospitality or service environment is a plus.

Responsibilities

• Deliver exceptional service to passengers at Changi Airport.
• Take guest orders and serve dishes professionally.
• Greet and assist passengers during check-in and boarding.

Skills

Customer service

Communication skills

Attention to detail

Problem-solving

Job description

Passionate and customer-focused individuals are welcome to join our team as Passenger Service Officers at Changi Airport! In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure.

✈️ Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | Changi
Be the face of world-class service at Changi Airport!

✅ Up to $3,300 Monthly (Basic + Allowances + OT Paid)
✅ $5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus
✅ Training Provided | Career Growth in Aviation Industry

📍 Location: Changi Airport
🕐 6 Days Work Week | Rotating Shifts

Your Role:

• Be well-versed in the lounge’s food and beverage offerings, with emphasis on the Singapore Hawker Fair
• menu Understand and communicate information on allergens and dietary restrictions to guests accurately
• Set up service stations, dining tables, and event carts according to established standards
• Take guest orders, serve, and present dishes professionally and promptly
• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion
• Accurately enter orders into the lounge system
• Complete daily reports, shift handovers, and assist with inventory checks
• Greet and assist passengers during check-in and boarding
• Ensure smooth and seamless departure experiences
• Provide support to travelers with special needs
• Deliver excellent service in premium airport lounges

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Gisalle Lim

Registration Number: R23115299
AlwaysHired Pte Ltd
EA Licence No: 24C2293