Customer Service Advisor / Customer Service Officer

ATLAZ PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An automotive workshop in Singapore is seeking a Customer Service Advisor to ensure a smooth customer experience from vehicle drop-off to collection. Responsibilities include managing service coordination, customer interactions, and vehicle handover. Ideal candidates should have relevant customer service experience and possess strong communication skills. Interested applicants can apply via email or WhatsApp.

Qualifications

• Prior experience in automotive workshop customer service or related industry preferred.
• Proficient in spoken and written English.

Responsibilities

• Attend to customers promptly and provide excellent front-line service.
• Coordinate and schedule vehicle servicing, repairs, and inspections.
• Communicate effectively with technicians.
• Prepare job sheets and service quotations.
• Manage vehicle handover and billing.
• Handle customer feedback.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Bilingual ability

Education

GCE ‘O’ Level / NITEC qualification or equivalent

Job description

Customer Service Advisor / Customer Service Officer (Automotive Workshop)
Loyang Drive vicinity
Salary: $2,500 – $3,500 (commensurate with experience)

We are seeking a dedicated Customer Service Advisor / Customer Service Officer to join our automotive workshop. This position serves as the main point of contact for customers — ensuring a smooth and professional experience from vehicle drop-off to collection.

Responsibilities

• Attend to customers promptly and provide excellent front-line service.
• Coordinate and schedule vehicle servicing, repairs, and inspections.
• Communicate effectively with technicians to ensure accurate job updates.
• Prepare job sheets, service quotations, and follow up with customers on approvals.
• Manage vehicle handover, billing, and post-service follow-up to ensure satisfaction.
• Handle customer feedback and elevate complex issues when required.

Requirements

• Minimum GCE ‘O’ Level / NITEC qualification or equivalent.
• Prior experience in automotive workshop customer service or related industry preferred.
• Good communication and interpersonal skills.
• Able to multitask in a fast‑paced environment and provide a positive customer experience.
• Proficient in spoken and written English; bilingual ability is an advantage.

Working Hours

• Monday to Friday: 9:00am – 7:00pm
• Saturday: 9:00am – 1:00pm
• Overtime: Payable according to MOM regulations

If you are customer‑oriented, enjoy interacting with people, and take pride in providing excellent service — we’d love to hear from you!

To apply, please send your resume to [e-mail] or WhatsApp [phone].

(EA Personnel: Chen Yuanjie Jack | EA Reg No: R25155561 | EA Licence: 24C1148)