Customer Service Advisor - Basic up to $2800, 5days, Central, North, East

STAFFKING PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the customer service sector is seeking an entry-level Customer Service Representative. The role involves managing inquiries via phone, email, and chat, ensuring effective resolution of issues, and coordinating with internal teams. With training provided, this position is ideal for those looking to begin their career in customer service, offering a supportive work environment and excellent staff benefits.

Benefits

Good Staff Benefit

Qualifications

• Experience in Call Centre, Banking, or Customer Service environment is advantageous.
• Entry level candidates are welcome as training is provided.

Responsibilities

• Respond promptly to customer inquiries via multiple channels.
• Log all interactions in the CRM system accurately.
• Prepare and generate customer service reports.

Skills

Customer Service

Communication

Tools

CRM System

Job description

Summary :

• 5 days, Office Hour

• MNC Company, Good Staff Benefit

• Islandwide

• Entry level

Key Responsibility :

• Respond promptly and effectively to customer inquiries received through phone, email, social media, and live chat platforms.

• Coordinate with internal departments to ensure timely resolution of customer issues.

• Identify and escalate recurring issues, service gaps, or trends to the team lead or manager, and support the implementation of corrective actions.

• Accurately and promptly log all customer interactions and follow-ups in the CRM system.

• Assist in processing and invoicing of both local and export spare parts orders.

• Prepare and generate regular customer service reports, including weekly updates and monthly summaries for business units and the Head of Department.

• Manage spare parts inventory to ensure stock accuracy and availability.

• Perform additional tasks or participate in projects as assigned.

Job Requirements :

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Entry level is welcome to apply as training provided.

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | ALAN TAN WEI HUI (R25129706)