Customer Service Advisor [Aftersales] - Automotive - West - HIGH GROSS

STAFFKING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading automotive service company in Singapore is seeking a Customer Service Advisor to provide exceptional support to customers regarding servicing and repairs. Candidates should have a minimum GCE O-Level or equivalent qualification. Strong organizational skills and a customer-oriented mindset are essential. The role offers a competitive basic salary and opportunities in a fast-paced environment. Only shortlisted candidates will be notified.

Benefits

Competitive basic salary

OT and incentives

AWS and VB

Qualifications

• Prior experience in customer service or automotive aftersales is an advantage.
• Positive attitude with the ability to handle challenging situations.
• Organizational skills for multitasking in fast-paced environments.

Responsibilities

• Serve as the main point of contact for customers.
• Handle customer inquiries regarding servicing and repairs.
• Prepare service quotations and obtain customer approval.
• Coordinate with the workshop team for timely job completion.
• Perform vehicle check-in and check-out processes.
• Handle customer feedback to ensure positive experiences.
• Maintain accurate service records and related documentation.
• Support aftersales initiatives and promotions.

Skills

Customer-oriented

Strong organizational skills

Ability to multitask

Education

Minimum GCE O-Level, Nitec, Diploma, or equivalent qualification

Job description

Summary

• Industry: Automotive [Aftersales/ Service centre]
• Location: West
• Commercial Vehicle
• Basic up to $3500 +OT + Incentives + AWS + VB

Responsibilities

• Serve as the main point of contact for customers, providing prompt and professional assistance.
• Handle customer enquiries regarding servicing, repairs, and appointment scheduling.
• Prepare service quotations, explain work required, and obtain customer approval.
• Coordinate with the workshop team to ensure timely completion of jobs and update customers on progress.
• Perform vehicle check-in and check-out processes, including pre- and post-service inspections.
• Handle customer feedback and resolve issues to ensure a positive service experience.
• Maintain accurate service records, invoices, and related documentation.
• Support aftersales initiatives, promotions, and campaigns to enhance customer satisfaction and loyalty

Requirements

• Minimum GCE O-Level, Nitec, Diploma, or equivalent qualification.
• Prior experience in customer service, service advisor, or automotive aftersales will be an advantage (training provided for entry‑level candidates).
• Customer‑oriented, with a positive attitude and ability to handle challenging situations professionally.
• Strong organizational skills and ability to multitask in a fast‑paced environment.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Gean Hock Leng (R25126891