Customer Service Administrator

Private Advertiser; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A service-oriented company in Singapore seeks a Customer Service Assistant to manage enquiries, support job orders, and maintain documentation. The ideal candidate will have a Higher NITEC/Diploma in Business Administration and basic knowledge of customer service processes. Fresh graduates are welcome to apply. This role offers training in ERP/CRM systems and requires proficiency in Microsoft Office.

Qualifications

• 0–2 years of customer service, call centre, or admin experience; fresh graduates welcome.

Responsibilities

• Log customer enquiries and service requests under supervision.
• Generate basic job orders and assist in preparing daily schedules.
• Collect and file service reports, photos, and completion documents.
• Follow up on sign-offs or clarifications with guidance.
• Update customer contact logs, records, and support tickets.
• Support filing, scanning, and handover pack preparation for projects.

Skills

Customer service processes

ERP/CRM systems

Microsoft Office

Education

Higher NITEC/Diploma in Business Administration

Job description

Responsibilities

• Enquiry Handling: Log customer enquiries and service requests in ERP/CRM under supervision.
• Job Order Support: Generate basic job orders and assist in preparing daily schedules.
• Documentation Support: Collect and file service reports, photos, and completion documents.
• Customer Contact: Follow up on sign-offs or clarifications with guidance.
• Data Maintenance: Update customer contact logs, records, and support tickets.
• Admin Assistance: Support filing, scanning, and handover pack preparation for projects.

Qualifications & Requirements

• Education: Higher NITEC/Diplomain Business Administration, Customer Service, or related field.
• Experience: 0–2 years of customer service, call centre, or admin experience; fresh graduates welcome.
• Technical Skills:
  • Basic knowledge of customer service processes.
  • Familiarity with ERP/CRM systems (training will be provided).
  • Proficiency in Microsoft Office (Word, Excel, Outlook).