Customer Service / Admin Assistant - Loan Department (Up $2500 / AWS / North)

MCI Career Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for a customer service role. You will attend to customer inquiries about loan products, assist with applications, and ensure compliance with regulations. No prior experience is necessary as training will be provided. This position offers a salary up to $2,500 and stable working hours, along with a supportive company culture.

Benefits

Performance bonus

Stable working hours

Training provided

Clear career progression pathway

Supportive company culture

Qualifications

• Applicants with relevant experience are preferred.
• No specific educational qualifications mentioned; training provided.

Responsibilities

• Attend to customer enquiries professionally.
• Explain loan products and eligibility criteria.
• Assist with loan applications and document collection.
• Verify identities and conduct necessary checks.
• Prepare loan agreements and maintain transaction records.
• Ensure compliance with company policies and regulations.
• Deliver excellent customer service.

Job description

• Basic Salary: Up to $2,500 (AWS + Performance Bonus)
• Working Location: Ang Mo Kio (Walking distance from MRT)
• Working Hours: Monday – Friday (11:30am – 7:30pm); Saturday (11.30am - 7.00pm), After confirmation: alternate Monday off.

Job Highlights

• Stable working hours (avoid peak-hour crowds)
• Supportive and friendly company culture
• Clear career progression pathway
• Close to MRT — convenient location
• Training Provided – No experience required

Job Responsibilities

1. Attend to walk-in and online customer enquiries in a professional manner.
2. Explain loan products, repayment plans, interest rates, and eligibility criteria.
3. Assist customers with loan applications and collection of required documents.
4. Verify identities, income documents, and conduct MLCB checks.
5. Prepare loan agreements, process loan disbursements, and update system records.
6. Handle repayments, issue receipts, and ensure proper documentation.
7. Maintain accurate filing, daily reporting, and transaction records.
8. Ensure strict compliance with company SOPs, frameworks, and MAS/licensed moneylender regulations.
9. Deliver excellent customer service and support day-to-day administrative tasks.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

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https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

We regret to inform that only shortlisted candidates would be notified.

Contact

Lee Hao Quan

Registration Number: R23118786

MCI CAREER SERVICES PTE LTD

EA License No: 06C2859