Customer Service & Admin Assistant

ZEN CAREER PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for a customer service role. Responsibilities include handling customer inquiries and complaints via various channels, accurate order processing, and collaborating with sales and logistics teams. Ideal candidates should demonstrate strong product knowledge and be able to build lasting customer relationships. The role offers a basic salary of UP $2600 and is based in the West area, with company transport provided.

Benefits

AWS provided

Company transport at Lakeside MRT

Qualifications

• Strong product knowledge to assist customers effectively.
• Ability to resolve product, delivery, or service issues.
• Proficient in recording and updating customer interactions.

Responsibilities

• Handle customer inquiries, orders, and complaints via phone, email, and chat.
• Process orders accurately and ensure timely delivery.
• Demonstrate strong product knowledge to assist customers.
• Resolve product, delivery, or service issues to maintain satisfaction.
• Record and update customer interactions in CRM systems.
• Coordinate with sales, production, and logistics teams.
• Gather and document customer feedback for improvement.
• Identify recurring issues and collaborate for process enhancement.
• Build lasting customer relationships to enhance loyalty.

Job description

A recruitment agency in Singapore is seeking candidates for a customer service role. Responsibilities include handling customer inquiries and complaints via various channels, accurate order processing, and collaborating with sales and logistics teams. Ideal candidates should demonstrate strong product knowledge and be able to build lasting customer relationships. The role offers a basic salary of UP $2600 and is based in the West area, with company transport provided.