Customer Service Admin [ 5 days / AWS & VB / up to $2.8k ] 7094

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR consultancy in Singapore is seeking a Customer Service Admin to manage customer interactions across various channels. Responsibilities include handling customer complaints, training retail agents, and monitoring performance metrics while ensuring compliance with data privacy regulations. Ideal candidates should be proactive and have strong communication skills. The role offers a competitive salary between $2500 and $2800, along with annual leave and a variable bonus.

Benefits

Annual leave

Variable bonus

Responsibilities

• Manage inbound and outbound calls, emails, and live chats while logging interactions in the CRM.
• Resolve customer complaints and track VOC feedback to improve service quality.
• Provide coaching and support to retail agents through training sessions.

Job description

Customer Service Admin

• Working Hours: Monday - Friday (8am-5.30pm)
• Location: Jurong area
• Salary: $2500 - $2800
• With AWS & Variable Bonus

Job Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
• Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
• Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
• Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.