Customer Service Admin

Paris Baguette Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dynamic wellness center in Singapore is seeking a Full-time Customer Service Admin to manage front-desk operations and engage with members. The ideal candidate will have at least 1 year of relevant experience, be customer-oriented, and excel in communication. Responsibilities include managing administrative tasks, providing superior customer service, and resolving complaints. The role offers a competitive salary, benefits like gym access, and career advancement opportunities. Interested candidates should apply with a detailed resume.

Benefits

Free usage of gym facilities

Incentives for beauty services

Medical & Dental benefits

Career advancement opportunities

Training provided

Qualifications

• 1 year of relevant work experience required for this role.
• Driven and willing to go the extra mile for members.
• Ability to manage multiple front-desk tasks.

Responsibilities

• Manage all front-desk administrative duties accurately.
• Serve and engage all walk-in customers with superior service.
• Attend, resolve and report all customers’ complaints.

Skills

Customer-oriented

Eloquent communication

Problem-solving

Job description

Amore Fitness Pte Ltd is hiring a Full time Customer Service Admin role in Queenstown, Singapore. Apply now to be part of our team.

Requirements

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: $2,000 - $2,500 per month

About the Role

More than a Customer Service Admin, I share the philosophy of total wellness and make a difference to the people around me.

As our Customer Service Admin/Executive, you have an influence over our members by actively building a relationship with them and helping them to meet their spa and wellness needs. We are seeking driven, customer-oriented, and eloquent individuals who are willing to go to the extra mile for our members. Join us to be part of a dynamic and upbeat team that will value add your learning and growth as a Customer Service Admin/Executive!

Your contributions to our joint success

• Manage all front-desk administrative duties accurately and all enquiries professionally.
• Serve and engage all walk-in customers with superior service and ensure all possible needs are met promptly and attentively.
• Attend, resolve and report all customers’ complaints according to SOPs and eliminate all unresolved cases to reporting manager.
• Provide support and assist in all customer-related matters, including customers’ transaction records.
• Coordinate, record, monitor and update appointments and members’ attendance into the system.
• Check and ensure all posters, promotion mechanics are updated promptly, and all signage is displayed clearly and visibly.
• Monitor the outlet stock inventory and replenish the items according to proper branch transfer procedures.
• Build rapport, team spirit and staff morale.
• Communicate and coordinate with the management.
• Maintain branch cleanliness, hygiene and image to achieve excellent operations and superior customer experience.
• Ensure compliance to all SOP.
• Provide any other support in the operations of the outlet, as needed.

Benefits

• Free usage of gym facilities and fitness classes
• Incentives for beauty services and beauty care products
• Birthday vouchers
• Medical & Dental benefits
• Career advancement opportunities
• Training will be provided

We offer a competitive salary and benefits package based on merit and professional advantages of a dynamic environment that supports your development and recognises your achievements.

Interested candidates are welcome to submit a detailed resume. For more information, please visit us at: www.amorefitness.com.

We regret that only shortlisted candidates will be notified.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.