Customer Service| $2,200 - S2,500 + Monthly Comms + PB

RECRUIT NOW SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service firm in Singapore is seeking a skilled Customer Service/Administrative Assistant to serve as the first point of contact for customers. The role includes handling inquiries, processing transactions, and performing light administrative duties. The ideal candidate will have at least 1 year of experience in a similar role, a positive attitude, and strong organizational skills. The position offers a salary range of $2,200 - $2,500 plus monthly commissions.

Qualifications

• At least 1 year of experience in a customer service or front desk role.

Responsibilities

• Serve as the first point of contact for customers greeting walk-ins’ customers, answering phone calls, and responding to emails.
• Handle customer inquiries, provide accurate product or service information, and resolve basic issues or complaints.
• Maintain up to date knowledge of all products and services.
• Operate the POS system to process transactions accurately.
• Create invoices and prepare transfer orders accurately and timely.
• Maintain a clean and organized front desk area.
• Perform light administrative duties such as data entry and document filing.
• Track and report common customer issues or feedback to management.

Job description

Customer Service/ Administrative Assistant | $2,200 - S2,500 + Monthly Comms + PB

• 5.5 Day Work Week | Monday - Friday 9am - 6pm , Sat 9am - 1pm

Key Responsibilities

• Serve as the first point of contact for customers greeting walk-ins’ customers, answering phone calls, and responding to emails professionally and promptly.
• Handle customer inquiries, provide accurate product or service information, and resolve basic issues or complaints with a positive attitude.
• Maintain up to date knowledge of all products and services to provide accurate information to customers.
• Operate the POS system to process transactions, ensuring end of day cash handling and POS records are accurate.
• Create invoices and prepare transfer orders accurately and timely.
• Maintain a clean, organized, and welcoming front desk / reception area.
• Maintain basic housekeeping of the showroom to ensure a clean and inviting environment for customers.
• Perform light administrative duties such as data entry, document filing, updating internal spreadsheets, and inventory.
• Maintain a positive and professional attitude to enhance the overall customer experience.
• Track and report common customer issues or feedback to management for continuous improvement.

Requirements

• At least 1 year of experience in a customer service or front desk role