Customer Service (1 year Contract, Renewable)

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore seeks a proactive Customer Service Officer to manage order processing and customer inquiries for a leading electrical connectivity company. The position requires at least 3 years of experience, ideally with knowledge of SAP or Microsoft Dynamics. This role offers a hybrid working arrangement with a salary of up to $4000 plus a completion bonus.

Qualifications

• Minimum of 3 years of experience in order processing.
• Experience with ERP systems like SAP or Microsoft Dynamics is preferred.
• Ability to work well in a team environment.

Responsibilities

• Handle end-to-end order-to-cash processes including order entry and coordination of shipments.
• Primary contact for customer inquiries and complaints.
• Prepare and update sales order and backlog reports.
• Ensure documentation compliance with GST regulations.
• Collaborate with cross-functional teams to ensure timely order fulfillment.

Skills

Order processing experience

Customer support

Team-oriented

Tools

SAP

Microsoft Dynamics

Job description

The Opportunity

Adecco is partnering with a leading German company specializing in electrical connectivity and automation products. We are looking for a proactive Customer Service Officer to join their growing team and support their customers across the region.

• Hybrid working arrangement available
• Location: Central Region
• Monday - Friday (8:30am - 5:30pm)
• Salary up to $4000 + Completion Bonus (1 month)

The Job

• Order Management: Handle end-to-end order-to-cash processes, including order entry, confirmation, coordination of shipments, and ensuring timely delivery across the region.
• Customer Support: Act as the primary contact for customer inquiries, complaints, stock availability, and delivery status updates to maintain high service standards.
• Reporting & Follow-up: Prepare and update open sales order and backlog reports (mainly for distributors), monitor order status, and expedite shipments as needed.
• Documentation & Compliance: Ensure all export shipment documents are accurately prepared and filed in compliance with GST regulations and audit requirements.
• Cross-functional Coordination: Collaborate closely with Supply Chain, Sales, Distribution teams, and freight forwarders to achieve smooth and prompt order fulfillment.

The Talent

• 3 years of experience in order processing experience
• Experience with SAP or Microsoft Dynamics is an advantage.
• Team-oriented individuals are preferred.

Next Steps

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package and email to [e-mail]
• Apply here and contact us to follow-up

Chua Wei Ling
Direct Line: 8126 9981
EA License No: 91C2918
Personnel Registration Number: R2197152