Customer Service (1 year Contract, Renewable)

Adecco; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A leading staffing agency is seeking a proactive Customer Service Officer for a 1-year renewable contract in Singapore. In this role, you will manage order processes, support customer inquiries, and ensure compliance with export documentation. Candidates should have at least 3 years of experience in order processing and familiarity with SAP or Microsoft Dynamics. A hybrid working arrangement is available alongside a competitive salary and completion bonus.

Benefits

Hybrid working arrangement

Completion Bonus

Qualifications

• 3 years of experience in order processing.
• Experience with SAP or Microsoft Dynamics is an advantage.
• Team-oriented individuals are preferred.

Responsibilities

• Handle end-to-end order-to-cash processes.
• Act as the primary contact for customer inquiries and complaints.
• Prepare and update open sales order and backlog reports.
• Ensure all export shipment documents are accurately prepared.
• Collaborate closely with Supply Chain and Sales teams.

Job description

Customer Service (1 year Contract, Renewable)

Adecco is partnering with a leading German company specializing in electrical connectivity and automation products. We are looking for a proactive Customer Service Officer to join their growing team and support their customers across the region.

• Hybrid working arrangement available
• Location: Central Region
• Monday - Friday (8:30am - 5:30pm)
• Salary up to $4000 + Completion Bonus (1 month)

The Job

• Order Management: Handle end-to-end order-to-cash processes, including order entry, confirmation, coordination of shipments, and ensuring timely delivery across the region.
• Customer Support: Act as the primary contact for customer inquiries, complaints, stock availability, and delivery status updates to maintain high service standards.
• Reporting & Follow-up: Prepare and update open sales order and backlog reports (mainly for distributors), monitor order status, and expedite shipments as needed.
• Documentation & Compliance: Ensure all export shipment documents are accurately prepared and filed in compliance with GST regulations and audit requirements.
• Cross-functional Coordination: Collaborate closely with Supply Chain, Sales, Distribution teams, and freight forwarders to achieve smooth and prompt order fulfillment.

The Talent

• 3 years of experience in order processing
• Experience with SAP or Microsoft Dynamics is an advantage.
• Team-oriented individuals are preferred.

Next Steps

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package and email to *****@adecco.com
• Apply here and contact us to follow-up