Customer Service

KRISTOS GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A local wellness spa in Holland Village is looking for a friendly and dedicated Customer Service Officer. The ideal candidate will greet clients, manage inquiries, schedule appointments, and enhance overall customer experience. Applicants with a passion for service and excellent communication skills, especially those bilingual in English and Mandarin, are encouraged to apply. Part-time and flexi-work positions are available.

Qualifications

• 1 year of experience in customer service is an advantage.
• Experience in the beauty/spa industry is a plus.
• Good grooming and a positive personality.

Responsibilities

• Be the first point of contact for clients.
• Manage customer enquiries via phone, email, and in-person.
• Schedule and confirm spa appointments.
• Enhance the customer experience by upselling services.
• Perform daily opening and closing procedures.

Skills

Customer service

Communication in English

Communication in Mandarin

Interpersonal skills

Education

PSLE / N/O Levels or ITE Higher Nitec

Job description

Join our well-loved spa in Holland Village, where we have been dedicated to wellness and building genuine relationships with our clients for over 17 years. We are looking for a friendly and dedicated Customer Service Officer to be the welcoming face and voice of our spa.

Key Responsibilities:

• Be the first point of contact, providing a warm welcome and exceptional service to all our clients.
• Manage all customer enquiries via phone, email, and in-person with professionalism and care.
• Schedule and confirm spa appointments efficiently.
• Expertly explain our treatment menu, packages, and ongoing promotions.
• Provide personalised treatment recommendations to suit individual client needs.
• Enhance the customer experience by gently upselling additional services or products, focusing on value rather than hard-selling.
• Optimise the therapists' schedule to maximise bookings and minimise gaps or downtime.
• Perform daily opening and closing procedures, including administrative tasks and ensuring the reception area is immaculate.

Who We Are Looking For:

• Minimum PSLE / N/O Levels or an ITE Higher Nitec qualification.
• 1 year of experience in customer service is an advantage; experience in the beauty/spa industry is a plus.
• We welcome applications from candidates with no experience! Comprehensive on-the-job training will be provided.
• A genuine passion for the service industry.
• Well-groomed with a positive, cheerful, and patient personality.
• Excellent communication and interpersonal skills with a strong service-oriented attitude.
• Effectively bilingual in English and Mandarin to liaise with our diverse clientele.
• Able to work 5 days a week, including weekends, according to the spa's operating hours.

We Encourage You to Apply:

• Singaporeans and PRs are preferred.
• Part-time / Flexi-work positions are available! Please call us at 98776553 to discuss flexible working hours.