CUSTOMER SERVICE

PREMPLAS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a customer service representative to ensure customer satisfaction by handling inquiries and complaints. Responsibilities include following up with clients, troubleshooting issues, and collaborating with teams to provide solutions. Candidates should possess a valid Class 3 driving licence.

Qualifications

• Possess valid Class 3 driving licence

Responsibilities

• Providing information to prospective and new customers.
• Ensuring consumer satisfaction by handling complaints and inquiries.
• Following up with clients by phone or email.
• Letting patrons know about additional products or services.
• Determining effective ways to answer client questions.
• Escalating queries and concerns when necessary.
• Troubleshooting common issues.
• Working with a team to find solutions.

Job description

• Providing introductory information to prospective and new customers
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
• Letting patrons know about additional products or services that might benefit them
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns, when necessary
• Troubleshooting common issues with products or services
• Working with a team of CSRs and other departments to find appropriate solutions to problems
• Possess valid Class 3 driving licence