customer service

SHIMMER N SHINE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A beauty salon in Singapore is seeking a dedicated Customer Service representative to manage client inquiries and appointment scheduling. The ideal candidate should have customer service experience, strong communication skills, and basic computer proficiency. This role requires detail-oriented individuals who can maintain accurate client records and assist with inventory management.

Qualifications

• Previous experience in customer service or receptionist role preferred.
• Good communication skills and a friendly, approachable personality.
• Basic computer skills and familiarity with common office software.

Responsibilities

• Answer customer inquiries promptly via phone, WhatsApp, and other channels.
• Schedule and manage client appointments, and make adjustments when needed.
• Assist in checking and recording inventory levels, and report any shortages.
• Maintain accurate client records, including contact details and appointment history.
• Communicate with salon staff to ensure smooth daily operations.

Skills

Customer service experience

Communication skills

Detail-oriented

Tools

Office software

Job description

Beauty Salon Customer Service

office base

Working Hours

• 5.5 days work week
• Working hours: 9:00 AM – 6:00 PM

Key Responsibilities

• Answer customer inquiries promptly via phone, WhatsApp, and other channels
• Schedule and manage client appointments, and make adjustments when needed
• Assist in checking and recording inventory levels, and report any shortages in time
• Maintain accurate client records, including contact details and appointment history
• Communicate with salon staff to ensure smooth daily operations
• Perform other duties as assigned by the management

Requirements

• Previous experience in customer service or receptionist role preferred
• Good communication skills and a friendly, approachable personality
• Basic computer skills and familiarity with common office software
• Detail‑oriented, responsible, and able to work on a roster basis