Customer Service

System 7 Technology Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology company in Singapore seeks a service personnel to maintain system operations and ensure customer satisfaction. The role requires strong communication and customer service skills, with responsibilities including monitoring system dashboards, responding to inquiries, and producing reports. Candidates must be Singaporean and able to work 12-hour rotating shifts.

Qualifications

• Must be Singaporean.
• Able to perform 12hr rotating shifts.
• Able to work independently and in multiple locations when required.

Responsibilities

• Maintain operation of system dashboard/portal to ensure customer satisfaction.
• Respond to calls and investigate disturbances promptly.
• Produce daily/monthly reports on occurrences.

Skills

Strong communication skills

Excellent customer service skills

Attention to detail

Ability to use Microsoft Office

Job description

Responsibilities

Maintain operation of system dashboard/portal and ensure customers get high quality service and satisfaction.

System monitoring and administrations works.

Respond swiftly to calls when activated and investigate disturbances.

Respond immediately to all enquiries concerning season applications, refund matters, and/or change of particulars and resolve all issues.

Communicate with users via email, telephone & Portal.

Ensure daily/monthly reports are produced showing occurrences, such as email reports and/or call tracking.

Administrative duties e.g basic finance , Filing, data entry, applications submission.

Requirements

• Able to perform 12hr rotating shift.
• Must be Singaporean.
• Able to work independently and multiple locations when required.
• Strong communication skills, including the ability to speak clearly and to relate effectively with people from diverse backgrounds.
• Ability to carry out functions professionally.
• Excellent customer service skills to ensure high degree of customer satisfaction.
• Highly energetic, confident, reliable, punctual, and proactive individual.
• Ability to give attention to detail and perform tasks accurately.
• Strong knowledge of and ability to use Microsoft Office and computer.