Customer Service

Private Advertiser; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading food service company in Singapore is seeking a Customer Service Representative to handle inquiries, orders, and complaints via phone, email, and chat. The ideal candidate should have experience in customer service, preferably in the food industry, and possess strong communication and interpersonal skills. This role involves resolving customer issues, maintaining records, and ensuring customer satisfaction in a fast-paced environment, with a rotating work schedule including weekends.

Qualifications

• Experience in customer service, preferably in the food production or related industry.
• Adequate communication skills, both verbal and written.
• Ability to handle challenging situations with empathy and professionalism.

Responsibilities

• Handle incoming customer inquiries, orders, & complaints via various communication channels.
• Process customer orders accurately & efficiently.
• Address customer concerns or issues regarding product quality and service.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Knowledge of food products

Detail-oriented

Organizational skills

Tools

CRM software

Job description

Job Descriptions

1. Handle incoming customer inquiries, orders, & complaints via various communication channels (phone, email, chat) promptly & professionally
2. Process customer orders accurately & efficiently, ensuring timely delivery & adherence to order specifications & company Standard Operating procedures & policies
3. Demonstrate a deep understanding of the company's food products, their features, uses, & benefits to effectively assist customers & provide relevant information
4. Address customer concerns, complaints, or issues regarding product quality, delivery, or service, & work to resolve them promptly while maintaining a positive customer relationship
5. Maintain accurate records of customer interactions, transactions, complaints, & resolutions using customer relationship management (CRM) software or databases
6. Act as a liaison between customers & other departments (such as sales, production, or logistics) to ensure efficient handling of customer inquiries or issues
7. Collect & document customer feedback, suggestions, or complaints to provide insights for improvement in products or services
8. Identify recurring customer issues or trends & collaborate with the relevant departments to improve processes and enhance customer satisfaction
9. Build & maintain positive & long-term relationships with customers, providing exceptional service to enhance loyalty & retention

Job Requirements

• Experience in customer service, preferably in the food production or related industry.
• Adequate communication skills, both verbal and written.
• Interpersonal skills and ability to handle challenging situations with empathy and professionalism.
• Proficiency in using CRM software or customer service tools will be an advantage.
• Detail-oriented with good organisational and multi coping abilities.
• Knowledge of food products, ingredients, and their uses (preferred but not mandatory).
• Ability to work efficiently in a fast-paced environment and handle high call volumes.
• Mondays to Sundays, 5-day work week on a rotating roster basis, including weekends and public holidays.