Customer Service

PS Manpower; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a customer service representative to enhance client satisfaction and support logistics operations. This role involves collaboration with sales and marketing teams, addressing customer inquiries, and gathering feedback for improvements. Candidates should have proven experience in customer service, preferably within a Supply Chain or Logistics context. Excellent communication and problem-solving skills are essential, alongside the ability to work both independently and as part of a team.

Qualifications

• Proven experience in a customer service role, preferably in a Supply Chain / Logistics environment.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Provide customer service by addressing inquiries and resolving issues.
• Communicate features and benefits to customers effectively.
• Collaborate with sales and marketing teams for follow-ups.
• Collect customer feedback to improve services.
• Work closely with colleagues to enhance customer experience.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Customer-centric mindset

Job description

Work Location: West (transport provided from Choa Chu Kang MRT & Joo Koon MRT)

Responsibilities:

1. Provide customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels (phone, email, chat).
2. Effectively communicate features and benefits to customers.
3. Collaborate with the sales and marketing teams on follow-ups and tracking customer interactions.
4. Collect customer feedback and insights to provide valuable input to the team for improvements and marketing strategies.
5. Work closely with colleagues in marketing, sales, and operations to ensure a seamless customer experience.

Qualifications:

• Proven experience in a customer service role, preferably in a Supply Chain / Logistics environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and as part of a team.

Interested parties:

Click 'APPLY' or

Send your resume to [e-mail] with the subject line: 'SCS022 Application'

Only shortlisted candidates will be contacted.

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