Customer Service

FIELD CATERING & SUPPLIES PTE LTD; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A catering and supplies company in Singapore is seeking a Customer Service Representative. The role includes answering customer inquiries, coordinating orders, and collaborating with the sales and logistics teams to ensure timely delivery. Candidates need at least 1 year of experience, be team players, and thrive in fast-paced conditions.

Qualifications

• Minimum 1 year experience in Admin / Customer Service roles.
• Adept at multi-tasking and working in teams.
• Able to thrive in a fast-paced work environment.

Responsibilities

• Answer customer calls and emails.
• Coordinate order processing and customer delivery.
• Monitor aging reports and payments.
• Input customer orders and manage relations.

Skills

Customer service

Multi-tasking

Team player

Fast-paced environment

Job description

Responsibilities

• Answering of customer calls, emails etc
• Coordinate order processing, delivery and returns of customers’ orders
• Monitor customers’ aging report and payments received
• Key in customers orders
• Cooperate with sales team to manage customer relation
• Liaise with operations team to ensure timely delivery
• Ensure all delivery orders are completed by month end
• Provide support to sales & logistics team
• Other ad-hoc duties as assigned

Requirements

• Minimum 1 year experience in Admin / Customer Service roles
• Able to multi-task
• Team player
• Able to work in a fast-paced environment
• 5.5 work days