Customer Satisfaction & CRM Insights Lead

Preligens; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

An international high-technology group is seeking a Customer Satisfaction Coordinator in Singapore. The role involves managing customer satisfaction initiatives, analyzing surveys, and coordinating with various stakeholders to improve customer perception. The ideal candidate holds a bachelor's degree and has 2 to 5 years of relevant experience, preferably within the aviation sector. This position is full-time and permanent.

Qualifications

• 2 to 5 years of experience in customer service or support roles.
• Aviation industry experience is a plus.
• Meticulous with strong attention to detail.

Responsibilities

• Manage information exchange related to customer satisfaction.
• Coordinate customer council meetings.
• Analyze customer satisfaction surveys.

Skills

Analytical skills

Organizational abilities

Communication skills

Customer satisfaction oriented

Team player

Education

Bachelor's degree in business or related

Master’s degree

Tools

MS Office applications

CRM tools

Job description

An international high-technology group is seeking a Customer Satisfaction Coordinator in Singapore. The role involves managing customer satisfaction initiatives, analyzing surveys, and coordinating with various stakeholders to improve customer perception. The ideal candidate holds a bachelor's degree and has 2 to 5 years of relevant experience, preferably within the aviation sector. This position is full-time and permanent.