Customer Sales Executive

SINGAPORE DUCKTOURS PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading tour company in Singapore is seeking a Customer Service Associate to assist tourists with enquiries and ensure smooth operations at the Tourist Hub. Candidates should have a minimum of 3 years' experience in customer service, a pleasant personality, and a passion for providing excellent service. Multilingual candidates preferred, and fresh graduates are welcome to apply.

Qualifications

• Min 3 years' experience in customer service.
• Prior retail sales or operations experience in tour company preferred.
• Pleasant personality and passionate about providing excellent service.

Responsibilities

• Assist tourists with their enquiries via phone, email, and walk-ins.
• Manage smooth day-to-day tour operations at the Tourist Hub.
• Process payments for tours and issue tickets.

Skills

Customer Service Orientation

Multilingual communication

Education

Diploma / Degree in any discipline

Job description

Key Attributes:

Customer Service Oriented, Fun Loving, People Person

Role Description:

• Stationed at Tourist Hubs. Your role is to assist tourist with their enquiry from phone, email and walk-ins.
• You will need to know the tour products well and deliver consistently good customer service at all times.
• Manage & ensure smooth day to day tour operations at Tourist Hub.
• You will also process payment for tours and issue tickets.

Experience:

• Min 3 years' experience in customer service.
• Prior retail sales or operations experience in tour company would be preferred.
• Fresh graduate welcome.

Requirements:

• You should have a pleasant personality and be passtionate about providing excellent service to our customers.
• Able to work in a face-pace environment independently as well as be an actively contributing team player
• Ability to speak English and a second language.

Education:

Minimum - Diploma / Degree in any discipline or equivalent