Customer Relationship Officer (Banking/ 12 Months Contract)

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A banking service provider in Singapore is seeking a Customer Relationship Officer for a 12-month contract. This role involves handling customer inquiries regarding banking products, ensuring compliance, and providing timely assistance. Ideal candidates should have banking or contact centre experience and strong communication skills. Expected working hours are Monday to Friday, with potential shifts in the future.

Qualifications

• Banking and/or Contact Centre experience required.
• Must be able to do shifts (in future) – with the aim for permanent conversion.

Responsibilities

• Handle inbound enquiries from customers on banking products and services.
• Ensure all calls are handled within the agreed Service Quality.
• Offer accurate advice and up to date product information during the call.

Skills

Good interpersonal and communication skills

Ability to multi-task effectively

Job description

Customer Relationship Officer (Banking/ 12 Months Contract)

Working days: 9:30am to 6pm, Monday to Friday, 1 hour meal break

10:30am to 3pm, Saturday

Job description / Primary Responsibilities

Handle inbound enquiries from customers on banking products and services within SLA.

Ensure all calls are handled within the agreed Service Quality such as product knowledge and service delivery

Process waivers within SLA

Compliance and regulatory

Understand the issue that customer is facing and provide professional assistance promptly.

Include fulfilling OMNI channel workplace to include other CS comms such as email, social media, service recovery due to exigencies events, if any.

Offer accurate advice and up to date product information during the call. Ensure follow ups are done timely.

Probe the reason for late payment submit the justification to the respective unit for reversal or escalate to manager to review the waiver request.

Ensure no regulatory breaches due to wilful nature or failure to take reasonable steps to secure compliance.

Ensure all courses on compliance and regulatory are completed timely.

Requirements

Banking and/or Contact Centre experience required

Good interpersonal and communication skills

Both individual and team player

Ability to multi-task effectively

Must be able to do shifts (in future) – with the aim for permanent conversion.

Kindly note that only shortlisted candidates will be contacted.

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