Customer Relationship Officer

MA KUANG CHINESE MEDICINE & RESEARCH CENTRE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Singapore is seeking a dedicated individual to manage client relationships and support clinic operations. You'll be responsible for maintaining customer database accuracy, assisting with marketing events, and ensuring smooth operations at the clinic. This role requires strong communication and organizational skills, with a focus on client satisfaction and operational efficiency.

Qualifications

• Experience in customer relationship management or a related field is preferred.
• Strong communication skills and ability to engage with clients.
• Organizational skills to assist in event planning and clinic operations.

Responsibilities

• Manage and maintain the client database for accurate records.
• Assist in planning and executing marketing and outreach events.
• Support clinic operations during busy periods.

Job description

Customer Relationship Management:

• Manage and maintain the client database to ensure accurate and updated records.
• Follow up with clients to ensure satisfaction and encourage return visits.

Event Engagement:

• Assist in planning, organizing, and executing marketing and outreach events (e.g., health talks, wellness fairs, promotional activities).
• Represent Ma Kuang TCM at events and engage with participants to promote services and build brand awareness.
• Support post-event reporting and follow-up with potential clients.

Clinic Operations Support:

• Assist front desk or clinic staff during busy periods to ensure smooth operations.
• Coordinate with clinic teams to align client appointments and service schedules.
• Provide administrative support where necessary (e.g., report preparation, client communication).

Collaboration & Reporting:

• Work closely with marketing, operations, and clinic teams to ensure consistent service quality.
• Prepare regular customer relationship management and engagement reports to track performance and client feedback.