Customer Relationship Officer

Today Plus; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A family service provider in Singapore is hiring a Customer Relationship Officer to deliver high-quality support for client services. The ideal candidate will manage inquiries and client records, understand family needs, and actively promote events. Applicants should have customer service experience, strong communication skills (Mandarin preferred), and a proactive personality. The position offers flexible working hours and opportunities for career advancement.

Benefits

Comprehensive professional training

Competitive compensation package

Flexible working hours

Opportunities for career advancement

Overseas travel rewards

Qualifications

• Prior experience in customer service or sales is preferred.
• Excellent communication and coordination skills.
• Fluency in Mandarin and dialect is a plus.
• Strong analytical and problem-solving abilities.
• A confident, proactive, and determined personality.

Responsibilities

• Handle incoming inquiries and respond to emails and messages.
• Understand family needs and provide tailored solutions.
• Maintain client records and follow up on issues.
• Analyze client feedback and propose improvement strategies.
• Promote company-organized events or programs.

Skills

Customer service experience

Excellent communication skills

Fluency in Mandarin

Analytical skills

Problem-solving abilities

Job description

Today+ assists families in integrating life and financial planning to provide security for both households and children. We offer clients a range of value-added services in daily life, including education, financial management, health, rewards, entertainment, and celebratory activities, catering to individual needs and enriching the lives of every family.

Today+ is Hiring: Customer Relationship Officer

We are seeking a Customer Relationship Officer to deliver high-quality support for our client services. This position is based in Singapore Beach Road GUOCO Midtown and available for full-time or part-time applicants.

Responsibilities

• Handle incoming inquiries and respond to emails and messages from diverse family groups.
• Deeply understand family needs and provide thoughtful, tailored solutions.
• Maintain client records and follow up on issue resolution.
• Proactively analyze client feedback and propose improvement strategies.
• Actively promote company-organized events or programs for clients.

What We Expect from You

• Prior experience in customer service or sales is preferred.
• Excellent communication and coordination skills; fluency in Mandarin and dialect is a plus to effectively communicate with Mandarin-speaking clients.
• Patience and attention to detail in addressing client needs.
• Strong analytical and problem-solving abilities.
• A confident, proactive, and determined personality.

What We Offer

• Comprehensive professional training.
• Competitive compensation package, including bonuses and performance-based incentives.
• Flexible working hours.
• Opportunities for career advancement and skill development.
• Overseas travel rewards.

Requirements for Applicants

• Applicants must hold valid Singapore residency status (PR/Citizen).