Customer Relationship Manager

TALENTNET HR SERVICES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a passionate Customer Relationship Manager to build and manage relationships with a diverse clientele. The ideal candidate is proficient in Japanese and English and has a background in customer service or hospitality. Responsibilities include resolving customer concerns, coordinating with teams, and supporting marketing initiatives. Weekend and public holiday work is required.

Qualifications

• Strong interpersonal and communication skills.
• Minimum 4 years prior experience in customer service or hospitality industry preferred.
• Willing to work on weekends and public holidays.

Responsibilities

• Build and manage strong customer relationships.
• Serve as the key liaison for Japanese-speaking customers and international tourists.
• Resolve customer concerns and feedback promptly.
• Coordinate with internal teams to improve customer service processes.
• Provide reports on customer engagement and service performance.
• Support marketing initiatives and loyalty programs.

Skills

Interpersonal skills

Communication skills

Language proficiency (Japanese, Korean, Italian, French)

Education

Diploma/Degree in Business, Hospitality, or related field

Job description

Overview

We are seeking a passionate and customer-focused individual to join our team as a Customer Relationship Manager. Located in the heart of the city near Chinatown, we welcome a diverse mix of regular patrons and international tourists.

Responsibilities

• Build and manage strong customer relationships, ensuring service standards are met for both regular and new customers.


• Serve as the key liaison for Japanese-speaking customers (approx. 30% of our client base) and international tourists, requiring effective communication in Japanese, English, and other common languages.


• Resolve customer concerns and feedback promptly, ensuring high levels of satisfaction and retention.


• Coordinate with internal teams to improve customer service processes and operational efficiency.


• Provide reports on customer engagement, service performance, and areas for improvement.


• Support marketing initiatives, loyalty programs, and events targeted at local and international customers.

Requirements

• Diploma/Degree in Business, Hospitality, or related field.


• Strong interpersonal and communication skills.


• Proficiency in an additional foreign language, such as Japanese/Korean/Italian/French, will be advantageous given the customer demographics.


• Minimum 4 year prior experience in customer service or hospitality industry preferred.


• Willing to work on weekends and public holidays.