Customer Relationship Executive

Maybank; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

A leading financial institution in Singapore is looking for candidates for a customer service role. Responsibilities include understanding customer needs, handling inquiries on banking products, and ensuring compliance with service quality. The ideal candidate should have a diploma in a related field and demonstrate strong analytical and teamwork skills. This position is pivotal in providing first-call resolutions and maintaining high service standards.

Qualifications

• Diploma with less than 3 years of Contact Centre experience preferred.
• Demonstrated ability to manage multiple tasks and drive change effectively.
• Ability to identify underlying issues in complex situations.

Responsibilities

• Understand customers' needs and provide 1st call resolutions.
• Handle inbound enquiries on banking products and services.
• Ensure compliance with service quality standards.

Skills

Analytical skills

Teamwork

Problem-solving

Integrity and ethics

Education

Diploma in Banking, Business, Finance or related fields

Job description

Responsibilities:

• Understand customers' needs and provide 1st call resolutions. Solicit customer feedback, identify problem trends and recommend improvement actions.
• Handle inbound enquiries from customers on banking products and services within SLA.
• Include fulfilling OMNI channel work place to include other CS comms such as email, social media, service recovery due to exigencies events (if any).
• Ensure all calls are handled within the agreed Service Quality such as Product knowledge and service delivery.
• Process waivers within the SLA.
• Compliance and regulatory

Requirements:

• Diploma in a related field preferably (Banking, Business, Finance and related fields) with less than 3 years of Contact Centre experience preferred.
• Strong analytical and implementation skills, demonstrated ability to effectively manage multiple tasks and drive change across a complex organization and multiple stakeholders.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.
• Ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situations

Please note only shortlisted candidates will be notified.