Customer Relationship Executive

Maybank; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading banking institution in Singapore is seeking a dedicated customer service representative to handle inbound enquiries and ensure high quality service delivery. Candidates should have a diploma in a relevant field and preferably less than 3 years of contact centre experience. Strong analytical skills and a positive team player attitude are essential for this role.

Qualifications

• Less than 3 years of Contact Centre experience preferred.
• Demonstrated ability to drive change across multiple stakeholders.

Responsibilities

• Understand customers' needs and provide 1st call resolutions.
• Handle inbound enquiries on banking products within SLA.
• Ensure calls are handled within agreed Service Quality.

Skills

Strong analytical skills

Ability to manage multiple tasks

Team player with positive attitude

Integrity and professionalism

Education

Diploma in Banking, Business, Finance or related fields

Job description

Understand customers' needs and provide 1st call resolutions. Solicit customer feedback, identify problem trends and recommend improvement actions.

Handle inbound enquiries from customers on banking products and services within SLA.

Include fulfilling OMNI channel workplace to include other CS comms such as email, social media, service recovery due to exigencies events (if any).

Ensure all calls are handled within the agreed Service Quality such as Product knowledge and service delivery.

Process waivers within the SLA.

Compliance and regulatory

Requirements:

Diploma in a related field preferably (Banking, Business, Finance and related fields) with less than 3 years of Contact Centre experience preferred.

Strong analytical and implementation skills, demonstrated ability to effectively manage multiple tasks and drive change across a complex organization and multiple stakeholders.

A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

Ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situations.

Please note only shortlisted candidates will be notified.