Customer Relationship

VMAXWELL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A client management firm in Singapore seeks a professional to manage relationships with clients from the Greater China region. Responsibilities include understanding business needs, coordinating client onboarding, and communicating effectively. Candidates must hold a relevant degree, be fluent in Mandarin and English, and be willing to travel frequently. This role offers a dynamic business environment with opportunities to engage with clients directly.

Qualifications

• Fluent in Mandarin and English (speaking, listening, reading, and writing).
• Prior experience in customer service, client management, or professional services preferred.
• Willingness to travel and work on-site at client locations in Greater China.

Responsibilities

• Build and maintain long-term relationships with clients from the Greater China region.
• Act as the main point of contact between clients and internal departments.
• Understand clients’ business needs and provide timely support.

Skills

Fluent in Mandarin

Excellent communication skills

Interpersonal skills

Coordination skills

Education

Bachelor’s degree in Business, Accounting, Finance, or related field

Job description

Key Responsibilities

• Build and maintain long-term relationships with clients from the Greater China region. （Mainland China, Hong Kong, Macau, Taiwan)
• Act as the main point of contact between clients and internal departments (accounting, tax, corporate secretarial).
• Understand clients’ business needs and provide timely, professional support throughout their Singapore business journey.
• Coordinate client onboarding, KYC documentation, and ongoing compliance reviews.
• Manage client communications, feedback tracking, and relationship follow-ups.
• Participate in client events, webinars, and partnership initiatives to strengthen business ties and attract new clients.
• Travel regularly to Shenzhen, Wuhan, and Hong Kong to conduct client background checks and on-site meetings.

Requirements：

• Bachelor’s degree in Business, Accounting, Finance, or related field.
• Fluent in Mandarin and English (speaking, listening, reading, and writing).
• Relevant professional qualifications a plus: ACCA level 1, LCCI, CAT, local Diploma.
• Prior experience in customer service, client management, or professional services preferred.
• Excellent communication, coordination, and interpersonal skills.
• Willingness to travel and work on-site at client locations in Greater China.
• Strong sense of professionalism, attention to detail, and willingness to learn.