Customer Relations Officer

H P CONSTRUCTION & ENGINEERING PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A construction and engineering company in Singapore is seeking a professional to manage resident relations and oversee feedback for HDB BTO projects. The ideal candidate will be bilingual in English and Mandarin, possess a GCE 'A' level or diploma/degree in Business Management or Marketing, and have at least 2 years of experience. Responsibilities include managing resident concerns, preparing operational reports, and coordinating defect rectification work.

Qualifications

• GCE 'A' level or Diploma/ Degree in Business Management, Marketing, or equivalent.
• At least 2 years of experience in a HDB BTO project.
• Effectively bilingual in English and Mandarin to liaise with residents.

Responsibilities

• Maintain good relationship with residents and handle feedback tactfully.
• Assist residents via phone calls and emails.
• Prepare and update reports for daily operations.
• Communicate construction activities to residents.
• Generate work schedules for subcontractors.

Skills

Relationship management

Customer service

Bilingual (English and Mandarin)

Education

GCE 'A' Level or Diploma/Degree in Business Management or Marketing

Job description

Responsibilities

• Maintain good relationship with residents and handle feedback tactfully
• Attend to phone calls and emails to answer resident’s enquiries
• Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
• Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• Communicate with residents through written notice regarding any construction activities.
• Generate work schedule for Subcontractors to rectify defects as soon as possible
• Arrange unit improvement works for residents.

Requirements

• GCE "A" level or Diploma/ Degree in Business Management, Marketing, or equivalent.
• At least 2 year of experience in a HDB BTO project.
• Effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and associates.