CUSTOMER RELATIONS OFFICER

LP CONSTRUCTION & ENGINEERING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A construction and engineering company in Singapore is seeking a Facility Management Officer to handle urgent requests and manage fault reports. The ideal candidate must have at least 2 years of relevant experience and a Nitec qualification. Responsibilities include logging faults, coordinating with contractors, and ensuring timely repairs and services. This role requires strong communication skills and the ability to handle multiple tasks effectively.

Qualifications

• At least 2 years’ relevant working experience.

Responsibilities

• Man the FRC as the first point of contact for urgent assistance.
• Receive and redirect fault reports to maintenance contractors.
• Log-in/update fault reports into the MMS accurately and timely.
• Ensure completion of repair or servicing within KPI.
• Process and follow up on events and logistics requests.
• Perform other ad-hoc duties as required.

Education

Nitec in Technology for Facility Management or equivalent

Job description

Qualification

• At least Nitec in Technology for Facility Management, GEC “O” or “N” level, “A” Level or equivalent
• At least 2 years’ relevant working experience

Job Description

• To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance.
• To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor
• To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System)
• To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI
• To receive, process, and follow up events and logistics requests
• To perform other ad-hoc duties required