Customer Relations Officer

COLUMBIA REAL ESTATE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading real estate management company in Singapore is seeking a skilled professional to enhance tenant relations and manage complaints. The ideal candidate will have a diploma in hospitality and at least 2 years of experience, demonstrating strong communication and organizational skills. This role requires agility under pressure and the ability to work independently and in a team environment. Weekend duties may be required.

Qualifications

• Must have at least 2 years of experience.
• Ability to organize and coordinate work efficiently.
• Willing to be on rotational weekend duty.

Responsibilities

• Develop and maintain positive relations with tenants.
• Manage tenant complaints and resolve them.
• Respond to emergencies promptly.

Skills

Communication skills

Interpersonal skills

Organizational skills

Proficiency in Microsoft Office

Ability to work under pressure

Education

Diploma in hospitality

Tools

Microsoft Excel

Google Suite (Mail, Sheets, Calendar)

Job description

Duties and responsibilities:

• Develop and maintain positive relations with tenants via regular and proactive communication.
• Manage tenants complaints and work to resolve them or provide feedback to Management.
• Manage and schedule work order requests put in by tenants in a timely manner.
• Coordinate with contractors for the works.
• Respond to any emergencies promptly to minimise disruptions to tenant’s business.
• Analyze current SOPs and make recommendations to the Management to improve operating efficiency.

Requirements:

• At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented).
• At least 2 years of experience.
• Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.
• Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• High levels of integrity.
• Ability to work independently and as a productive member of a team.
• Ability to work under pressure and meet deadlines.
• Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.