Customer Relations Executive

Paris Baguette Singapore; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading food enterprise in Singapore is hiring a Customer Relations Executive to build client relationships, negotiate contracts, and oversee CRM operations. The ideal candidate should have at least 5 years of experience in business development, strong communication, and analytical skills. This role focuses on enhancing business efficiency and customer satisfaction through effective CRM utilization.

Qualifications

• Minimum 5 years in business development or CRM operations.
• Proven sales and customer retention track record.
• Strong understanding of CRM systems.

Responsibilities

• Build and maintain relationships with clients and stakeholders.
• Negotiate contracts to maximize profitability.
• Monitor market trends to identify growth opportunities.
• Ensure CRM data accuracy and compliance.
• Prepare detailed reports on sales pipeline and performance.

Skills

Communication

Negotiation

Project management

Analytical mindset

CRM proficiency

Tools

CRM systems

Analytics tools

Job description

"

Hong Food Enterprise Pte Ltd is hiring a Full time Customer Relations Executive role in Clementi, Singapore. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
  
  
  
  • Mon morning
  
  
  • Mon afternoon
  
  
  • Tue morning
  
  
  • Tue afternoon
  
  
  • Wed morning
  
  
  • Wed afternoon
  
  
  • Thu morning
  
  
  • Thu afternoon
  
  
  • Fri morning
  
  
  • Fri afternoon
  
  
  • Sat morning
  
  
  • Sat afternoon
  
  
  
  


• 2-3 years of relevant work experience required for this role

Key Responsibilities:

• Build and maintain strong relationships with new and existing clients, partners, and stakeholders.


• Negotiate contracts and agreements to maximize profitability and ensure client satisfaction.


• Monitor market trends, competitor activities, and customer needs to identify areas for growth.


• Oversee the implementation and optimization of the company’s CRM system.


• Ensure CRM data accuracy, compliance, and effective utilization across departments.


• Track and report customer metrics such as satisfaction, retention, churn and growth trends.


• Work with customer service and operations teams to improve customer experience and service delivery.


• Coordinate with senior management to align business development and CRM objectives with company strategy.


• Prepare detailed reports and dashboards on sales pipeline, CRM insights, and business performance.


• Use analytics to evaluate campaign effectiveness and return on investment (ROI).


• Recommend improvements in processes, communication, and technology to enhance business efficiency.

Job Requirements:

• Min. 5 years of experience in business development, sales management and/or CRM operations.


• Proven track record in achieving sales and customer retention targets.


• Strong understanding of CRM systems and sales pipeline management.


• Excellent communication, negotiation and project management skills.


• Analytical mindset with strong problem-solving and data interpretation abilities.


• Proficiency in CRM and analytics tools.


• Strong interpersonal skills and the ability to collaborate across multiple teams.

"