Customer Relations Executive

SUTL MARINA DEVELOPMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A marina management company in Singapore is looking for a candidate to streamline administrative functions and manage guest reception. The role requires a diploma, a positive attitude, and the ability to work on weekends. Nautical knowledge is preferred but can be acquired through training. The ideal candidate will be proactive and enjoy customer interactions.

Qualifications

• Ability to work on weekends and public holidays.
• Willingness to acquire nautical knowledge.

Responsibilities

• Streamline commercial and administrative functions of the marina.
• Prepare reports with the Accounts Department.
• Serve as the prime contact person for marina stakeholders.
• Manage reception area and assist guests.

Skills

Nautical knowledge

Positive disposition

Proactive work attitude

Education

Diploma

Job description

Main Duties and Key Responsibilities:

• Streamline all the commercial and administrative functions of the marina (i.e berthing records, berthing agreements, application forms, waiting lists, financial records, invoices, petty cash, purchase orders, follow-up of berthing enquiries etc.)
• Prepare, with the Accounts Department, all financial and other relevant information for reports to management and provide secretarial assistance to the marina staff.
• Assist with work schedules, staff attendance, holiday records and other HR-administration related data.
• Serve as the prime contact person for all the marina stakeholders and handle their enquiries promptly and professionally.
• In charge of the reception area and the general reception of our valued guests by welcoming them with a smile and a fresh drink.
• Answer phone calls, direct enquiries, take reservations, and check in/out guests using the computerized reservations and billing system.
• Assist in other duties assigned by the Marina Director.

Requirements:

• Preferably a diploma holder.
• Able to work on weekends and public holidays.
• Possess nautical knowledge or the willingness to acquire it.
• Have a positive and cheerful disposition with an open and proactive work attitude.