Customer Relations Admin - Part-Time Work From Home (Remote)

Swim Masters; Singapore; Remote; SGD 20,000 - 60,000; Full time

Job summary

A leading swim school in Singapore is looking for an Attendance Taker / Swim Coordinator to manage lesson attendance and support coaches and parents. This role involves ensuring smooth operations during lessons, recording attendance, and providing excellent customer service. Ideal candidates should have strong communication skills and be organized. Enjoy flexible remote work opportunities while contributing to a safe swimming environment.

Benefits

Remote work flexibility

Training provided

Potential reimbursement after service

Qualifications

• Able to work weekends and weekday evenings.
• Strong communication and interpersonal skills.
• Swimming knowledge is a plus, but not required.

Responsibilities

• Record and verify student attendance for each class.
• Assist coaches in managing student flow during lessons.
• Greet parents and students warmly and professionally.
• Maintain a safe and orderly pool environment at all times.

Skills

Strong communication

Interpersonal skills

Organizational skills

Detail-oriented

Proactive

Education

Minimum O-Level or equivalent qualification

Tools

MS Excel

Attendance systems

Job description

Admin Role Guide

Role

Admin (Work From Home)

Students and homemakers are welcome to apply.

Training

5 days of training provided.

Training is unpaid unless you complete 3 months of service, in which case the 5 days will be reimbursed.

Work Schedule

4 weekdays (Work From Home)

1 weekend (Work On-Site)

Hours: 9:00 AM – 6:00 PM

Contract & Pay

Monthly contract: Renewed on a month-to-month basis.

Current range: $500 – $625 per month.

Equipment Requirements

Laptop with stable internet access.

Proficiency in the following tools:

• respond.io – Manage customer interactions.
• 3CX – Handle calls and communication.
• Excel (Master List) – Track sales, customer details, and scheduling.

Key Responsibilities

• Customer Management
  Respond promptly to customer inquiries via respond.io and phone calls using 3CX.
  Update the Master List with new customer information.
• Sales Process
  Secure and close sales immediately upon confirmation.
  Follow a structured sales script to ensure consistency and professionalism.

Job Description: Attendance Taker / Swim Coordinator

Role Overview

$8 per hour sat/sun 9am-12pm , 3-6pm

The Attendance Taker / Swim Coordinator plays a key role in ensuring smooth operations at our swim school. This role involves coordinating lesson attendance, assisting coaches and parents, and supporting the overall class flow to deliver a safe and organized swimming experience.

Key Responsibilities

• Attendance & Student Management
  Record and verify student attendance for each class.
  Ensure students are assigned to the correct class and coach.
  Monitor replacement lessons, trial classes, and make-up sessions.
  Update attendance records accurately in the system.
• Class Coordination & Support
  Assist coaches in managing student flow during lessons.
  Guide parents and students to the correct pool or class area.
  Provide basic class information to parents (e.g., schedules, replacement policies).
  Escalate student/parent concerns to the Branch Manager or Coaches promptly.
• Customer Service & Communication
  Greet parents and students warmly and professionally.
  Answer general inquiries regarding lessons and schedules.
  Assist with onboarding of new students and trial participants.
  Communicate class changes, cancellations, or updates when needed.
• Operational Support
  Ensure a safe and orderly environment around the poolside.
  Report incidents, absences, or irregularities to the Branch Manager.
  Support administrative tasks such as updating Master Lists, handling simple forms, and documenting reports.

Requirements

• Minimum O-Level or equivalent qualification.
• Strong communication and interpersonal skills.
• Organized, detail-oriented, and proactive.
• Able to work weekends and weekday evenings.
• Basic knowledge of MS Excel or attendance systems preferred.
• Swimming knowledge is a plus, but not required.

Work Schedule

4 weekdays + 1 weekend (Roster-based)

Shift hours: Varies by branch schedules (typically 9 AM – 6 PM or 1 PM – 10 PM)

Job Description: Assistant Coach

Role Overview

$15 per hour sat/sun 9am-12pm , 3-6pm

The Assistant Coach supports the Head Coach in delivering high-quality swimming lessons. This role focuses on assisting with class preparation, ensuring student safety, providing guidance during lessons, and creating a positive learning environment for children and parents.

Key Responsibilities

• Lesson Support
  Assist the Head Coach in conducting swimming lessons across infant, toddler, and kids’ programs.
  Help organize students, manage equipment, and ensure classes run on schedule.
  Reinforce instructions and demonstrations given by the Head Coach.
  Provide individual attention to students who need extra support.
• Safety & Supervision
  Maintain a safe and orderly pool environment at all times.
  Monitor students closely to ensure safety protocols are followed.
  Assist in managing emergencies and reporting incidents immediately.
• Student Engagement
  Encourage and motivate students to participate actively.
  Build positive relationships with children and parents.
  Support students in overcoming water phobia and developing confidence.
• Administrative & Operational Support
  Help take attendance and update lesson progress when needed.
  Prepare teaching aids, floats, and pool equipment before and after lessons.
  Report feedback on student performance to the Head Coach or Branch Manager.

Requirements

• Minimum: N-Level / O-Level or equivalent.
• Passion for working with children and interest in sports/fitness.
• Good communication and teamwork skills.
• Strong sense of responsibility, punctuality, and safety awareness.
• Ability to swim preferred (training will be provided if required).
• Lifesaving, First Aid, or SwimSafer certifications are an advantage but not mandatory.

Work Schedule

5-day work week, including weekends.

Rotating shifts (morning/afternoon/evening) depending on branch schedule.

Benefits & Perks

Remote work flexibility

This job is a remote position, you can work from anywhere.

Are you interested in this position? If so, apply now and get a response from us fast!

Don’t miss out an opportunity to advance your career to the next level.