Customer Partner Solutions Engineer

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading tech company is seeking a candidate to manage technical processes and ensure content accuracy within their user and product ecosystem. The role involves diagnosing technical issues, managing escalations, and creating innovative solutions while building partnerships. Ideal candidates should be adept at using data-driven insights to influence strategy and enjoy solving complex technical challenges. This position is located in Singapore.

Qualifications

• Experience in diagnosing technical issues and managing them to resolution.
• Proficient in leveraging automation and modern technologies.
• Strong relationship-building skills with local and business development teams.

Responsibilities

• Manage technical processes and ensure content accuracy.
• Handle technical escalations and create effective solutions.
• Utilize data-driven insights to shape technical strategy.

Skills

Technical processes management

Problem-solving

Vendor partnership management

Data-driven insights

Job description

Overview

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video.

Job description

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Responsibilities

• You will be responsible for technical processes and content accuracy, identifying issues, diagnosing their root causes, and managing them through to resolution.
• You will manage technical escalations and develop solutions.
• Success involves codifying best practices, leveraging code automation and modern technologies, and managing vendor partnerships to extend our technical support and content accuracy efforts across the Real World Journey verticals.

Additional information

This is a role for someone who enjoys solving technical challenges, building relationships with local and business development teams, and using data-driven insights to influence technical strategy.