Customer & Operations Support Specialist

ERA Realty Network Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

ERA Realty Network Pte Ltd. is seeking a Customer & Operations Support Executive to handle incoming calls and emails, coordinate follow-ups and maintain records to ensure smooth daily operations.

The role offers an entry-level opportunity for service-oriented individuals with strong communication and organizational skills, proficient in Microsoft Office, and capable of working independently in a busy real estate environment. Experience with CMS dashboards is a plus.

Qualifications

• Excellent verbal and written communication.
• Service-oriented with good interpersonal skills.
• Responsible, organized and detail-oriented.
• Comfortable handling telephone and email enquiries.
• Able to work independently and manage routine tasks.
• Proficient in Microsoft Office applications.
• Entry-level candidates are welcome to apply.

Responsibilities

• Attend to incoming mainline calls and emails from customers, RES and other external parties, directing enquiries as needed.
• Escalate suspicious or unsolicited calls per internal procedures.
• Maintain daily records and reports on emails, replies and enquiries.
• Track daily call activities including transfers and handling.
• Monitor missed calls and ensure prompt follow-ups.
• Maintain daily KPI records for operations and service.
• Retrieve owner listings from ST Classifieds and update CMS dashboard.
• Assist with preparation and posting of company correspondence.
• Provide administrative support for company events and ad-hoc activities.
• Perform other administrative and operational duties as assigned.

Skills

Communication skills

Service-oriented

Organized

Attention to detail

Telephone & email handling

Independent worker

Tools

Microsoft Office

CMS Dashboard

Job description

ERA Realty Network Pte Ltd. is seeking a Customer & Operations Support Executive to handle incoming calls and emails, coordinate follow-ups and maintain records to ensure smooth daily operations.

The role offers an entry-level opportunity for service-oriented individuals with strong communication and organizational skills, proficient in Microsoft Office, and capable of working independently in a busy real estate environment. Experience with CMS dashboards is a plus.