Customer Operations Executive

THE TALENT PEOPLE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is looking for a candidate to manage Purchase Orders and coordinate with the sales team to ensure accurate order fulfillment. Responsibilities include reviewing Purchase Orders, converting them into Sales Orders, and updating customers on delivery schedules. Candidates should have a Diploma or equivalent, knowledge in order processing, and strong communication skills. This position offers a Monday to Friday workweek and benefits including a variable bonus and profit sharing.

Benefits

AWS

Variable Bonus

Group Profit Sharing

Qualifications

• Minimum Diploma or equivalent.
• Knowledge of order processing, supply chain & inventory management.
• Proficiency in MS Office.
• Systematic coordination & follow-up skills.
• Great communication and interpersonal skills.

Responsibilities

• Acknowledge and manage distribution of Purchase Orders.
• Review Purchase Orders against quotes to ensure accuracy.
• Liaise with Sales team for order fulfillment instructions.
• Convert Purchase Orders into Sales Orders accurately.
• Coordinate with engineers for drawing completions.
• Process Work Orders or Purchase Requisitions.
• Follow up with Production on order completion timelines.
• Update customers on delivery schedules.

Skills

Order processing

Supply chain management

MS Office proficiency

Systematic coordination

Communication skills

Interpersonal skills

Education

Diploma or equivalent

Tools

ERP software knowledge

Job description

The Talent People x JSIT-PE

The Talent People is proud to partner with JSIT-PE, a government initiative aimed at strengthening Singapore’s Precision Engineering sector by addressing manpower challenges and fostering industry growth.

By applying for our job opportunities, you’re joining a strategic effort to enhance Singapore’s Precision Engineering landscape.

Roles & Responsibilities

Responsibilities

• Acknowledge and manage distribution of Purchase Order (PO) that are received through central channels or different sources.
• Review PO against quote or agreement to ensure contents matches the offer and terms. Resolve any discrepancies found in PO and request customer to make amendment.
• Liaise with Sales team for the work order processing instruction of order fulfillment.
• Conversion of PO into Sales Order (SO) through system and ensure the accuracy of data entry.
• Coordinate with Document Controller (DC) / Engineer to ensure timely completion of drawings.
• Processing of Work Order (WO) or Purchase Requisition for customer order fulfillment.
• Follow up with Production or Procurement for WO / Purchase Requisition consent date and ensure timely completion or receiving of order.
• Provide confirmation and delivery schedule of goods to the customer.
• Update customer on the changes to the delivery schedule of their order.
• Planning of shipment schedule and liaising with Logistic department on goods delivery and shipment services.
• Ensure the accuracy of invoice information against customer PO and logistic arrangement are met to customer requirement.
• Update shipment details to the customer upon completion of delivery.
• Monitor stock level (especially high runner products) of Finished Goods (FG). Trigger for any stock replenishment when running low.
• Posting of invoice to the customer designated portal / email / post mail.

Sales Support Functions

• Issue & submit RFQ to RFQ team for costing.
• Create quotation and follow up on the order status for the quotation with customer & sales team.
• Issue and create PDRF in GSS system to EQT Engineering from RFQ checklist (RFQ Tool) given by Sales.
• Propose appropriate solutions to address customer queries based on sales or customer management knowledge.
• Update sales and customer on order delivery status.
• Assist in resolving orders related to customers’ feedback & complaints.

Administrative Functions

• Working on Improvement Projects assigned by superior.
• Generate various weekly / monthly & quarterly reports.
• Prepare and submit commission report for sales agents.
• Track and ensure closure of outstanding documents like Open SO (Books) / Progress Invoices & Shipments.
• Ensure the posting of customer invoices is to be done on the same day or the next working day after the delivery.
• Ensure any change of order control processes are completed according to procedure.

Requirements

• Minimum Diploma or equivalent.
• Knowledge of order processing, supply chain & inventory management.
• Proficiency in MS Office.
• Systematic coordination & follow up skills.
• Great communication and interpersonal skills.
• Added advantage to have ERP software knowledge and presentation skills.

Other information

• Monday – Friday: 8.30am to 5.30pm
• Walking distance from Ubi MRT station.
• AWS + Variable Bonus + Group Profit Sharing

The Talent People 24C2589