Customer Focus Officer (Freight)

SATSACO EXPRESS TRANSPORTATION PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Customer Focus Officer (Freight) to act as the key liaison between customers and the freight operations team. The role entails managing bookings, shipment updates, and ensuring smooth cargo movement. Candidates should have at least 5 years of experience in freight forwarding or customer service, with strong knowledge of freight documentation, customs regulations, and excellent communication skills. This position offers rotating shifts and opportunities for professional development.

Benefits

Shift allowance for PM shift

Weekend work from home allowance

Professional development support

Opportunities for growth within logistics

Qualifications

• 5+ years in freight forwarding, logistics, or customer service, preferably in airfreight.
• Strong knowledge of customs regulations and freight documentation.
• Experience with billing and invoicing systems required.

Responsibilities

• Serve as the main point of contact for freight inquiries.
• Coordinate with operations teams to ensure on-time shipment.
• Prepare and manage shipping documentation.
• Handle customer complaints and ensure swift resolution.
• Support the sales team with client follow-ups.

Skills

Freight documentation knowledge

Customer service skills

Problem-solving skills

Organizational skills

Ability to manage multiple tasks

Communication skills

Education

Diploma or Degree in Logistics, Supply Chain, Business

Tools

Microsoft Office

Billing and invoicing systems

Job description

Location: Airfreight Centre (Changi)

🔍 About the Role

We are seeking a dedicated, customer-centric Customer Focus Officer (Freight) to be the key liaison between our customers and our freight operations team. If you thrive in a fast-paced logistics environment, have an eye for detail, and enjoy solving problems while supporting customers, this role is for you.

You’ll be responsible for managing freight inquiries, bookings, shipment updates, and ensuring timely, smooth cargo movement—working alongside internal teams, carriers, and external vendors. A strong grasp of shipping documentation and billing processes is essential, as is the ability to communicate clearly and calmly with customers.

💼 Key Responsibilities

Customer Engagement & Support

• Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries
• Build strong relationships with clients by providing timely updates and proactive communication

Shipment Coordination

• Work with operations teams, vendors, and carriers to ensure on-time pickup, transit, and delivery
• Monitor shipments and provide real‑time status updates

Complaint Management

• Handle customer concerns professionally, aiming for swift and effective resolution

Documentation & Compliance

• Prepare, review, and manage documents such as MAWB, HAWB, DG Declarations, and bills of lading
• Ensure all shipping documents comply with customs and regulatory requirements

Billing & Invoicing

• Process invoices accurately and in a timely manner
• Coordinate with the finance team to resolve discrepancies or adjustments

Sales Support

• Assist the sales team with client follow‑ups, rate quotations, and post‑booking coordination

Recordkeeping & Reporting

• Maintain accurate customer and shipment records for operational and audit purposes

Process Improvements

• Suggest and support continuous improvement efforts across customer experience and operations

✅ What We’re Looking For

Education & Background

• Diploma, Degree, or equivalent in Logistics, Supply Chain, Business, or related field
• 5+ years in freight forwarding, logistics, or customer service, preferably in airfreight

Skills & Experience

• Strong knowledge of freight documentation and customs regulations
• Hands‑on experience with billing and invoicing systems
• Comfortable using Microsoft Office; freight software experience is a plus
• Excellent communication, problem‑solving, and organizational skills
• Ability to manage multiple tasks and prioritize under pressure
• Positive, team‑oriented mindset with a passion for customer service

🕐 Work Schedule & Benefits

• 🔄 Rotating shifts (weekly):
  • 8:30 AM – 6:00 PM
  • 2:00 PM – 10:00 PM
  ✔️ Shift allowance provided for PM shift
• 🏠 Rotating weekend duties (Sat & Sun): Assigned on a rotating basis among team members, approximately once a month.
  • Work from home
  ✔️ Weekend WFH allowance provided
• Additional Perks:
  • Professional development support
  • Team‑oriented environment
  • Opportunities to grow within the logistics and freight domain

📩 Interested?

We’re actively hiring! If you’re ready to take your freight or logistics career to the next level, we’d love to hear from you. Apply now with your resume and let’s move your career forward—together.