Customer Focus Executive (Freight)

Reeracoen Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading supply chain management firm in Singapore is seeking a Customer Focus Executive (Freight) based in Changi AirFreight Centre. This role involves serving as the main point of contact for customers, ensuring timely communication and effective resolutions to inquiries. Candidates should be able to manage relationships with clients and coordinate with various teams to maintain high service levels.

Responsibilities

• Serve as the main point of contact for customers regarding freight bookings.
• Build strong relationships with clients by providing timely updates.
• Work with operations teams, vendors, and carriers for on-time delivery.
• Monitor shipments and provide real-time status updates.
• Handle customer concerns professionally for effective resolution.
• Ensure shipping documents comply with customs requirements.
• Process invoices accurately and timely.
• Coordinate with finance to resolve discrepancies.
• Assist sales team with client follow-ups and rate quotations.
• Maintain accurate customer and shipment records.
• Support continuous improvement efforts in customer experience.

Job description

Our Client is a leading supply chain and logistics management specialist. They are currently looking for a Customer Focus Executive (Freight) to be based in their Changi AirFreight Centre.

Responsibilities

• Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries
• Build strong relationships with clients by providing timely updates and proactive communication
• Work with operations teams, vendors, and carriers to ensure on‑time pickup, transit, and delivery
• Monitor shipments and provide real‑time status updates
• Handle customer concerns professionally, aiming for swift and effective resolution
• Ensure all shipping documents comply with customs and regulatory requirements
• Process invoices accurately and in a timely manner
• Coordinate with the finance team to resolve discrepancies or adjustments
• Assist the sales team with client follow‑ups, rate quotations, and post‑booking coordination
• Maintain accurate customer and shipment records for operational and audit purposes
• Suggest and support continuous improvement efforts across customer experience and operations